Travel Agent Thursday 2014
CLIA once again presents Travel Agent Thursday, giving agents the opportunity to sharpen their skills and earn up to 20 CLIA credits.
Presented by travel industry veteran and CLIA trainer Cella Baker (see bio below), these two informative sessions are aimed at increasing your knowledge and productivity in this fast moving business.
Included with your Travel Agent Training! Agents are invited to walk the show floor all three days at no charge, allowing plenty of time to network and engage with the entire industry before participating in the comprehensive program.
Agents who wish to participate in the training must register to attend Cruise Shipping Miami first.
The 2014 Travel Agent Training Agenda
The 2014 Travel Agent Training Program was a huge success! The prgramming, presented by Cella Baker, focused on how Travel Agents can improve their business, increase thier industry knowledge, and network with their peers!
CRUISE EVENTS: CREATIVE WAYS TO INCREASE YOUR SALES (10 CLIA Credits)
Only 24% of North Americans have experienced a cruise. A cruise event may be just what it takes to convert the other 76%. This seminar will teach you how to plan, publicize and present a successful cruise event. Learn about venue selection, timing, supplier relationships and on-site sales tips.
SELLING SUCCESSFULLY ACROSS CULTURES (10 CLIA Credits)
They may be your clients, your colleagues or your suppliers – and they grew up in an entirely different culture from yours. In this global village we live in, your ability to work with people from different cultural backgrounds has become a clear-cut asset and a highly sought-after skill. In this 90-minute seminar you'll explore the subtle, fascinating and often surprising values, behaviors and practices that loom large in any cross-cultural situation and, once you become aware of them, will give you an edge in our multicultural workplace.
Ms. Baker joined CLIA as a Regional Trainer in 2005. Prior to joining CLIA, Cella spent 28 years living in Alaska and furthering the growth of tourism in the state. Most notably, Cella was Trade & International Marketing Manager for the Alaska Travel Industry Association, where she conducted destination sales and marketing training for Travel Agents and Tour Operators on three continents. She has been a guest speaker at ASTA World Congress, The Travel Institute National Forum, and other notable industry events. Baker also served as General Manager of the Aspen Hotel in Anchorage. To her distinction, Cella was named one of Travel Agent Magazine's Most Powerful Women in Travel, and was also a recipient of the Alaska Hotel & Lodging Association's Star of the Industry Award.